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* Items are usually processed within 2 business days after your order is placed and payment is received.
* Most of our orders are shipped within 3-4 business days.
* For larger items, such as big screen tvs:
- Please allow up to 15 business days for your item to arrive.
- A local delivery agent will call and schedule a delivery appointment for Monday - Friday within a 4 hour delivery window.
- Two man deliveries require that you provide us with a valid bill-to and ship-to phone number when placing your order, as most carriers will need to schedule the delivery with you.
* Please note that we do not ship on Saturday, Sunday or holidays. Please allow an additional 24 - 48 hours for weekend orders.
* When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.
We ship internationaly.
Order Tracking
When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.
If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us at sales@cbasuperstore.com and we will assist you in locating your order.
An item is missing from my order?
Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.
If you believe that an item is missing from your shipment:
* Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list. If an item you ordered is not in stock, we will notify you via email about the backorder. You may choose to wait for that item or be credited for it.
* If you believe that we shipped an item and a product is missing, please contact us immediately at sales@cbasuperstore.com
You may return any unopened merchandise in its original condition within 18 days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.
If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.
* - For camcorders, digital cameras, computers and portable audio/video devices, there is a 7-day return policy. All other above conditions apply.
No Exchanges
Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.
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